Support and Contact

Email: support@worksaid.app

WorkSaid operates from Alberta, Canada.

If you cannot sign in, check that you are using the email address you signed up with and that you confirmed your email after creating the account. If the confirmation email never arrived, check your spam folder and then contact us.

Go to sign in

Use Forgot password to receive a reset link. Reset links can expire or be used only once; if yours no longer works, request a new one from the same page. Never email us your password.

• A decode only uses a credit when it finishes successfully. Failed or incomplete decodes do not use one.
• Your dashboard shows remaining Response Pack and WorkSaid Plus credits separately, along with recent decode activity.
• If a purchase does not appear within a few minutes, email us with the purchase date and the email on your account.

Open your dashboard

• A Response Pack is a one-time $9 CAD purchase of five decodes, valid for 90 days.
• WorkSaid Plus is $19 CAD per month and includes 30 decodes per billing period.
• Plus subscribers can open Manage Subscription from the dashboard to view and change billing details.

Email support@worksaid.app with your account email, the purchase date and a short description of the issue. Our Refund and Cancellation Policy explains what we can do in each situation.

Open your dashboard, choose Manage Subscription and cancel there. Cancelling stops the next renewal; your current period continues to the end.

Open your dashboard, scroll to Account settings and choose Delete my account. You will confirm your password and type DELETE. If you have an active subscription, you will be asked to confirm that it should be cancelled as part of the deletion. Deletion is permanent, and unused credits are not refunded.

To request access to or correction of your personal information, email support@worksaid.app from the address on your account. We may need to verify your identity first. Our Privacy Policy explains what we hold and for how long.

• Never email your password, a complete payment-card number, or workplace content that is more sensitive than the question requires.
• WorkSaid support cannot provide legal, HR, employment, medical, mental-health or crisis advice.
• For emergencies or threats to safety, contact emergency services or your employer's reporting process.