Refund and Cancellation Policy

• A Response Pack costs $9 CAD and includes five decodes, valid for 90 days.
• You may request a refund within seven calendar days of purchase if none of that pack's credits have been used.
• If some credits have been used, we will review the request individually.
• An approved refund reverses only the unused credits from that specific purchase. Other packs you bought are not affected.
• Your credit balance will never go negative because of a refund.
• Expired or fully used credits are normally non-refundable, except where the law requires otherwise.
• Duplicate, incorrect or unauthorized charges will be investigated and corrected where appropriate.

• WorkSaid Plus costs $19 CAD per month and renews automatically.
• You can cancel at any time from your account using Manage Subscription.
• Cancelling stops the next renewal.
• After you cancel, your Plus access and any remaining credits from the current billing period stay available until the end of that period, and then stop. Plus credits do not roll over.
• There is no automatic prorated refund for the current billing period.
• Exceptional situations can be reviewed individually.
• Refunds required by applicable law will be honoured.

• If you have an active WorkSaid Plus subscription, it must be cancelled before your account can be deleted.
• When you confirm deletion, WorkSaid cancels the subscription first and only deletes the account once cancellation succeeds.
• Deletion stops any future billing.
• Unused credits, saved situations and response history are permanently removed and cannot be restored.
• Records held by our payment provider, and anonymized accounting records, may remain as the law requires.

Send refund and billing requests to support@worksaid.app. Please include the email address on your account, the purchase date and a short description of the issue.

Never email us a complete payment-card number or your password. We review requests promptly and will reply with the outcome and next steps.

See also our Terms of Service and Privacy Policy.